Here are some Frequently Asked Questions...

Can you fill prescriptions from non-Canadian doctors?
No, but we will have a Canadian doctor review your chart. If all is in order your prescription will be approved and then we can fill it under his/her Canadian licence.

Do I get charged a shipping charge for every prescription?
Shipping charges are approximately $14.00 USD, per shipment, not per prescription. All dispensing fees and physician review fees are included in our prices.

Is there a professional fee charged for each prescription?
The professional fees and physician review fees are included in our listed prices.

Are all brand name drugs drugs available?
Due to different regulations in Canada, not all drugs will be available through CanTrustRx.

What is the difference between a brand-name drug and the generic drug equivalent?
A generic drug is a medication for which the original manufacturer has lost its original patent protection and other drug manufacturers have produced the exact medication at a much lower price for the consumer. The generic drug is the exact same medication as the original brand name drug, and because of strict industry regulations enforced by the federal government these drugs must provide the same therapeutic effect as the brand name drug.

What information is required from me to have my order processed as fast as possible?

1. Compete the Limited Power of Attorney/ Release form and submit it by (select one method):
   1. Print a copy, sign and fax back to us @ 1-800-640-5553;
   2. Complete the form online, or
   3. Print a copy, sign and mail it back to us at:

      CanTrustRx Pharmacy
      # 1 - 733 Pembina Highway
      Winnipeg, Manitoba
      Canada
      R3M 2L8
      

2. Complete a Patient Health Profile. (Select one method)
   
   1. Print a copy, sign and fax back to us @ 1-800-640-5553;
   2. Complete the form online; or
   3. Print a copy, sign and mail it back to us at the above address
      
      
3. Send your valid prescription (or a copy) as prescribed by a physician. Please submit your prescription by either:
1. Fax prescription to us @ 1-800-640-5553
2. Mail the prescription to the above address.
   
   
4. Indicate your preferred method of payment and provide CanTrustRx with the billing information. Choose either: MasterCard, VISA, or American Express or include a Certified Cheque or Money Order made out to "CanTrustRx"

How long will my order take to process?
At CanTrustRx, our goal is to get your medications processed within 14 business days, plus 7-10 business days for shipping. This process will be delayed if:

1. We need to contact your doctor or pharmacy to get a copy of the prescription.
2. Your billing information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms.
3. Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if they can tell that you haven't traveled there recently. It helps if you are able to speak to your credit card company to let them know that a purchase from CanTrustRx will be going through on your credit card, so that they will know to permit this purchase.

What do you accept for payment?
At CanTrustRx, we accept VISA, MasterCard, and American Express. You may pay by Certified Cheque or Money Order (which may slow your order by as much as 7 days). We DO NOT accept Personal Cheques or Postal Money Orders.

Why are prescription drug prices drastically lower in Canada?
In Canada the prescription drug industry price is regulated by the Canadian federal government and the prices are kept at a more affordable level than in many countries around the world. As well, with a low exchange rate for the Canadian dollar, you often save even more.

Are the prescription drugs the same quality as in other First World countires?
Canada is a "First World" country and has exceptionally high standards for the manufacturing of pharmaceuticals. However, Canada may have different names for some medications.

Why can CanTrustRx only fill a prescription for a maximum of 3 months?
Due to regulations put into place, non-Canadian citizens are only allowed to import a maximum of 3 months worth of medication for personal use. Any amount above this 3 month limit is not considered "personal use".

What can slow down the process of my order?
At CanTrustRx, our goal is to get your medications processed within 14 business days, plus 7-10 business days for shipping. Sometimes, this process can be slowed down slightly if:

1. We have to contact your doctor or pharmacy to get a copy of the prescription. Sometimes your local pharmacy or doctor may not get back to us right away, and this will therefore slow down the process. It helps if you are able to speak to your doctor or pharmacist to remind them to send out a copy of your prescription as soon as possible.
2. Your credit card information is inaccurate or incomplete. Always ensure that you copy down your credit card information accurately, and ensure that all the fields are completed when filling in our on-line forms.
3. Your credit card company denies the purchase because it is from a foreign company. Sometimes as a security measure, credit card companies will deny purchases that are made in a foreign country if they can tell that you haven’t traveled there recently. It helps if you are able to speak to your credit card company to let them know that a purchase from CanTrustRx will be going through on your credit card, so that they will know to permit this purchase.